We strive to look after the livestock to the best of our abilities. Here at FragaRock, the health of our livestock is the top of our priorities.
Dead on Arrival (DOA)
In the unlikely event the livestock is dead on arrival, please provide a picture of the original packaging within the first hour of arrival. A replacement or refund excluding the postage cost will be given.
Once the coral or fish is in your tank, any DOA credit is void.
If you miss the agreed scheduled delivery, any DOA credit is void.
Customers are welcomed to pick up. the will not be any DOA credit once it leaves the shop
We try our best to keep all coral pest free but it is the owner’s responsibility to dip or quarantine the corals and fish respectively.
We sent out shipments from Monday to Wednesday for next day delivery. Coral will be packed in individual bags and ship in an insulated polystyrene box with a heat pack (weather depending) via UPS.
You will have the option to select the day of dispatch from the check out screen. You will receive an email from UPS with the tracking detail of your order.
We only ship within the U.K.
We offer a UK flat rate of £15 for order below £150 and FREE on order of the total value of £150 and over.